SpinAUD – Responsible Gambling Support

At SpinAUD, we’re all about fun but fun should never come at a cost to your wellbeing. That’s why responsible gaming sits at the heart of everything we do. We want every Aussie player to enjoy their time with us in a safe, fair, and healthy way.

We know that for most people, online pokies are just a bit of light entertainment, something to enjoy during downtime or on the weekends. But for others, things can sometimes get out of hand. That’s why we’ve built tools, support systems, and resources to help you stay in control.

Whether you’ve been spinning for years or just signed up yesterday, this page is your guide to responsible gambling at SpinAUD. It’s here to remind you that when the fun stops, it’s okay to stop and we’re here to help if that time ever comes.

Our Commitment to Safe Play

At SpinAUD, player wellbeing isn’t just something we talk about – it’s a core part of how we operate. We’re committed to making our platform a place where fun stays fun, and where players feel supported, not pressured. That means we actively promote awareness around the risks of gambling, encourage healthy habits, and provide clear, easy-to-use tools to help players manage their time and spending. We’ve also partnered with trusted Aussie support services so that anyone who needs a hand knows exactly where to turn.

Another big part of our responsibility is making sure the right people are playing. That’s why we’ve put strict verification checks in place to prevent underage gambling. Whether you’re spinning on your phone or relaxing at home with your laptop, our systems are designed to keep things safe, secure, and above all – fair. Because for us, responsible gaming isn’t just a policy – it’s a promise to our community.

Know the Signs of Problem Gambling

It’s easy for a bit of pokies fun to feel harmless at first. But sometimes, things shift. You might start playing longer than you planned, chasing losses, or feeling anxious when you’re not playing.

Here are a few signs that might indicate it’s time to take a step back:

• You’re spending more money or time playing than you can afford.
• You’ve tried to cut back but couldn’t.
• You’re feeling stressed, angry, or guilty after playing.
• You’re hiding your gaming from friends or family.
• You’re gambling to escape from problems or bad moods.

If you nodded along to any of those, it might be time to have a think about your play – and maybe chat to someone about it.

Tools to Help You Stay in Control

To help you keep gaming safe and balanced, we offer a range of built-in features you can activate anytime, no judgment, no hassle. However, we do not provide automated settings. Don’t hesitate to contact our customer service through SpinAUD Live Chat for assistance.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit. Once the limit’s hit, you won’t be able to add more funds until your reset period is up. It’s one of the best ways to manage your spending and avoid temptation.

Time-Outs

Need a breather? Our time-out feature lets you take a short break from the site. You can pause your account for a day, a week, or longer if needed. During this time, you won’t be able to log in or play.

Self-Exclusion

If you feel like you need a proper reset or you’re struggling to stop, we offer self-exclusion periods. You can choose to lock your account for a set period – from 6 months up to permanent closure. During this time, access will be fully blocked, and you won’t receive promotional emails or updates from us.

Activity Tracker

Keep an eye on your gameplay with our session tracking tool. It shows you how much time you’ve spent playing and what your net wins/losses look like over time. It’s a good way to stay mindful and check in with yourself.

Gambling Should Never Be a Way to Make Money

One of the biggest traps players fall into is the belief that pokies can be a way to fix financial problems. At SpinAUD, we’re upfront about this – pokies are based on luck, not skill or strategy, and they’re not designed to make you rich.

It’s crucial to treat online pokies as a form of entertainment, not a side hustle or a solution to money stress. If you’re ever in doubt, step away and talk to someone – even just a mate.

Supporting Friends and Family

If you’re worried that someone you know is struggling with gambling, it’s not always easy to bring it up. But your support could make a big difference.

Look for signs like financial issues, secrecy, or sudden mood swings. Gently asking questions and offering to help them reach out to support services can be a good first step.

Support Services in Australia

Helplines and Professional Support Services

If you or someone you care about needs extra support, there are trusted services available across Australia that offer free, confidential help:

Remember, seeking help early can significantly improve your chances of overcoming gambling-related challenges. These organizations are ready to provide professional, confidential assistance when you need it most.

SpinAUD’s Internal Support Team

Our in-house team is also trained in responsible gambling support and available whenever you need us. Whether it’s helping you activate a limit, take a break, or connect you with external services, we’ll make sure you’re never facing things alone.

You can reach us 24/7 via live chat, Telegram, or WhatsApp.

Our Promise to the SpinAUD Community

We’re here for the long haul and we want to create a platform that’s safe, inclusive, and enjoyable for all Aussies. Part of that means recognising when things go wrong and providing tools to make them right.

If you ever feel that you’re losing control, we urge you to take action early. Use the tools available. Talk to our support team. Reach out to a trusted friend or professional. SpinAUD Community is not just here to offer games, we’re here to help you enjoy them safely.

FAQs

1. What does responsible gaming mean at SpinAUD?

Responsible gaming means creating a safe environment where players can enjoy pokies for fun without putting their health or finances at risk. We offer tools and support to help players stay in control of their play.

2. How do I set deposit or time limits on my account?

Log in, go to your account settings, and select the “Responsible Gaming” tab. From there, you can set daily, weekly, or monthly deposit limits or activate a time-out to take a break.

3. What should I do if I think I’m developing a gambling problem?

The first step is to be honest with yourself. Consider taking a break, setting stricter limits, or self-excluding. You can also reach out to support services like Gambling Help Online for free, confidential help.

4. Can I reopen my account after self-exclusion?

If you choose a temporary exclusion, your account will reopen automatically after the period ends. Permanent exclusions cannot be reversed, and we encourage players to make that decision carefully.

5. Is SpinAUD suitable for younger players?

Absolutely not. SpinAUD is strictly for players aged 18 and over. We use strong identity checks to verify age and block underage access. If you suspect someone underage is playing, please report it immediately.