SpinAUD – Feedback to Us
SpinAUD knows that the best way to grow is by listening. We don’t just offer pokies, we’re building a platform shaped by real Aussie players who use it every day. That’s why your feedback means everything to us. Whether it’s a quick comment, a detailed suggestion, or just a bit of praise (we love that too), your input directly impacts how we evolve and improve.
We understand that no platform is perfect, and we don’t pretend to be. But we do promise to listen, learn, and take action whenever and wherever we can. From game selection to site performance, from customer service to promotions – every part of SpinAUD benefits from your voice.
Why Feedback Matters to Us
The online gaming world moves quickly, and player expectations are always changing. That’s a good thing. We don’t want to fall behind or lose touch with what Aussie players really want. Your feedback keeps us grounded, informed, and aligned with the needs of our community.
When you tell us a game’s running slow on your mobile, we take a look. If you think we’re missing a classic pokie that everyone else seems to have, we go and track it down. When you say a bonus didn’t deliver what you hoped, we talk to our promotions team to see how it can be improved.
This kind of back-and-forth makes SpinAUD more than just a website, it makes it a partnership. You play, you observe, you speak up and we listen. Together, we’re building something that works for everyone.
How to Share Your Thoughts
We’ve tried to make giving feedback as easy and relaxed as possible. Whether you’ve got something to say while playing, or later when you’re thinking back on your experience, we offer a few different ways to reach out with no pressure, no forms full of tiny print.
If you’re already on the site and feel like dropping a comment, our Live Chat and Telegram feature is available 24/7. Just let the support team know you’ve got feedback, and they’ll pass it on to the right people.
We also have a simple SpinAUD feedback form available on our website. It’s simple, no-fuss, and lets you get to the point. You don’t have to fill in every box, and you can stay anonymous if that’s your preference. The main thing is: if you’ve got something to say, we want to hear it.
What Happens After You Share Feedback?
You might be wondering if your message just disappears into the void. We get it a lot of websites ask for feedback but never seem to do anything with it. That’s not how we operate at SpinAUD.
Every piece of feedback goes through our internal channels. Depending on the topic, it might head to our tech team, game content crew, marketing, or customer service leads. We take time to read through each message, understand the issue or suggestion, and decide on the next steps.
If it’s a technical problem, we usually start investigating straight away. If it’s a new idea like a promotion style or a game request, we’ll consider how it might fit with future updates. Sometimes we’ll even reach out for a bit more detail, especially if you’ve given us permission to contact you.
And when your suggestion leads to a change or improvement, we like to let the community know. You might see an update mentioned in our newsletter, blog, or on social media – a quiet nod to the players who helped shape that decision.
The Kind of Feedback We Love Receiving
There’s no right or wrong way to give feedback. But if you’re not sure where to start, just think about your recent experiences on the site. What worked well? What didn’t feel quite right? What would’ve made your time on SpinAUD even better?
Maybe you noticed a game not loading smoothly. Maybe you loved a recent bonus and reckon we should offer it again. Or perhaps there’s something you’d expect from a top-notch Aussie gaming site that we haven’t delivered yet. Don’t hold back because your perspective helps us see things from a player’s point of view.
We also really value feedback on how SpinAUD performs across different devices. More and more players are using mobile phones and tablets, so knowing how the platform runs outside of desktops is a huge help to us.
And of course, we appreciate hearing about your experience with our support team. Whether a conversation was handled brilliantly or could have gone better, that kind of input helps us improve how we serve you.
Real Changes We’ve Made Thanks to You
Player feedback has already made a huge difference at SpinAUD. Over the past year, we’ve introduced a bunch of improvements directly inspired by what we heard from the community.
For example, after multiple requests, we sped up our withdrawal process and cut down on unnecessary delays. We also expanded our game library to include more Australian-themed pokies and added new providers that were specifically requested by players.
One big change came after several users pointed out that the mobile experience felt a bit clunky on older devices. We took that seriously and worked with our developers to optimize mobile gameplay, making it smoother and more responsive across a wider range of smartphones and tablets.
Even small bits of feedback, like adjusting the time certain promotions go live or tweaking email notifications, have helped make SpinAUD more user-friendly and enjoyable.
Keeping It Respectful and Constructive
We believe in open and honest communication, but we also value respect on both sides. Our team works hard to create the best possible experience for players, and even when things go wrong, we appreciate constructive feedback delivered with a bit of Aussie courtesy.
We’re not robots – we’re a real team of people doing our best to deliver great service. So, if you ever feel frustrated, we just know that a respectful message is much more likely to be read carefully and acted on.
Together, We’re Building Something Better
SpinAUD is a work in progress and that’s a good thing. We don’t believe in “set and forget.” We’re constantly refining, upgrading, and adjusting based on what you tell us.
By taking the time to share your experiences, you’re helping shape the future of online pokies in Australia. You’re not just a player on our site – you’re a part of the community that keeps it growing and improving.
So, whenever something stands out whether it is good or bad it takes a moment to let us know. It might be the spark that leads to the next big improvement.
Thanks for being part of SpinAUD. We wouldn’t be here without you and we’re always better with your voice in the mix.
